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Returns & Replacements

Change of Mind

We accept all change of mind returns as long as:

  • It is lodged within 30 days of delivery
  • It is in its original packaging, including instruction manuals and all accessories
  • The Box/Packaging is unworn, unopened, unused and in its original condition

Do bear in mind that all postage/freight charges are the responsibility of the customer and refunds will incur a 15% restocking fee.

The product is damaged or not working properly. What do I do?

Occasionally, the product you receive may have been damaged in transit, is not working properly, or may have a missing part. When this happens, please contact our customer service team on 08 8292 5000 or email solutions@adx.net.au. We will pay for the return freight and will send you a replacement.

The product isn't the same as what was shown on the website. What do I do?

Sometimes we may send an equivalent item if the particular item selected on the website is not available. If you receive a product from us that is not as described on the website and you do not wish to accept it we will gladly accept your return. We will pay for postage/freight of the product back to us and can offer you a full refund.

I want to cancel my order. Can I?

As long as the order has not been sent for picking and packing in the warehouse you can cancel your order. Please contact us as soon as possible if you wish to cancel. If the item has left our warehouse please wait for the item to arrive before organising a return. Do note that once the order has left our warehouse, postage back to us will not be covered and a 15% restocking fee will be charged.