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Credit Reporting Policy

This Credit Reporting Policy applies specifically to credit related personal information which is credit information, credit eligibility information or credit reporting body derived information about an individual (“credit related information”) and sets out how ADX Building Systems Pty Ltd and ADX Depot Pty Ltd (“We”) manages that information.

We are bound by the Privacy Act 1988 (Cth) (“Act”), and the Credit Reporting Privacy Code (“Code”) to the extent applicable in relation to that credit related information.

This Credit Reporting Policy applies in addition to our Privacy Policy which applies to other personal information and the Statement of Notifiable Matters which sets out information in relation to credit reporting.  A copy of our Privacy Policy is available upon request or visit http://www.adxdepot.com.au.


1.  Your acceptance of this Credit Reporting Policy

By completing a credit application, trade credit agreement or entering into contracts with us or otherwise providing us with your credit related information, you agree to the terms of this Credit Reporting Policy. Depending on the manner in which you communicate with us, further privacy information may apply in addition to the matters discussed in this Credit Reporting Policy.

From time to time we may update this Credit Reporting Policy. When changes are made, we will revise the date of last update as listed at the end of this Credit Reporting Policy. We encourage you to check our website regularly for any updates to our Credit Reporting Policy.


2. Credit related information about you we collect and hold 

We may collect, use, hold and disclose credit information about you. You consent to such collection, holding, use and disclosure of your credit information in accordance with the terms of this policy.

The terms "credit information", "credit eligibility information", "credit reporting information" and "personal information", as used in this policy, are as defined in the Act.

We collect and hold various kinds of credit related information including: identification information (including an individual's name, age, address); statements that information requests have been made by credit providers, mortgage insurers or trade insurers; default information; new arrangement information; court proceedings information; personal insolvency information; publicly available information that relates to an individuals' activities in Australia or the external Territories and their credit worthiness; opinions of other credit providers; repayment history information; consumer credit liability information; the type of credit and the amount of credit in the application that has been made by you and in connection with which we have made an information request about you; opinions of credit reporting bodies including credit ratings, scores and evaluations about credit worthiness; individuals' credit application history; and any other information relevant to the purposes for which we collect credit related information.


3. How we collect and hold your credit related information

We will collect your credit related information primarily from you or from someone representing or assisting you. However, where it is unreasonable or impracticable to collect it directly from you, we will collect information about you from third parties. Third parties we may collect your credit related information from include our agents, credit reporting bodies and any other person we consider necessary to carry out our functions.

We use industry-standard methods and take such steps as are reasonable to protect your credit information and credit eligibility information from unauthorised access, modification or disclosure and from misuse, interference and loss.

Among other techniques, we usually: store such information on a computer behind our "firewall" in a secure location; restrict the number of employees internally who can access such data; and keep hard copies of documents in lockable cabinets in a secure location.

Once credit information is no longer required by us for the purposes for which it was collected or held or otherwise in accordance with the Act, we will take all steps as are reasonable in the circumstances to ensure that it is either destroyed or de-identified.


4. Why we collect, hold, use and disclose your credit related information

We collect, hold, use and disclose credit related information as reasonably necessary for our business purposes and as permitted by law. These purposes are varied and may include: assessing whether to provide you or your business with credit or to accept you as a guarantor; making credit worthiness evaluations to be used in our decision making processes; managing credit provided by us; participating in the credit reporting system and providing information to credit reporting bodies as allowed by Part IllA of the Act and the Code; assist you to avoid defaulting on your credit obligations; assisting other credit providers; assess whether to securitise and/or arrange for the securitising of the credit facility; where applicable under the law, consider hardship requests; undertaking debt recovery and enforcement activities; dealing with complaints; dispute resolution and complying with legal and regulatory requirements including the Personal Property Securities Act 2009 (Cth), the Corporations Act 2001 (Cth), the Taxation Administration Act 1953 (Cth), the Income Tax Assessment Act 1936 (Cth) and other taxation laws.

If credit related information is not collected by us it may prevent us from engaging in certain activities with you and your business including entering into deferred payment arrangements, trade credit agreements, or other business related activities where we consider obtaining that information is necessary.


5. How we use and disclose your credit related information

Disclosure of credit related information to credit reporting bodies

We may disclose credit related information to credit reporting bodies where the Act and Code permits us to do so. For example, we may disclose credit related information to a credit reporting body when seeking credit reports from credit reporting bodies; or if you or your business fails to meet payment obligations in relation to commercial credit provided by us we may be entitled to disclose credit related information to a credit reporting body. In addition, a credit reporting body may include the information in reports provided to other credit providers to assist them to assess the individual's credit worthiness.

We are likely to disclose credit related information we collect to the following credit reporting bodies:

Some of your rights in relation to credit reporting bodies

A credit reporting body may use your credit related information to assist a credit provider to market to you by pre-screening you for direct marketing by the credit provider. If you do not want a credit reporting body to use your credit related information for the purpose of pre-screening, you have the right under the Act to contact the credit reporting body and request that they exclude you.

If you reasonably believe you have been or are likely to be a victim of fraud, you may contact a credit reporting body to request that they not use or disclose your credit related information. The credit reporting body will explain to you in detail the effects of this.

Disclosure of credit related information to other recipients

We may, as permitted by law, disclose your credit related information to third parties including agents or other third parties for the internal management purposes that are directly related to the provision or management of credit we provide.

We may disclose credit related information to a debt collection agency, or where you have expressly consented to that disclosure to another credit provider or guarantor, or as otherwise allowed by the Act.

Disclosure of credit information and credit eligibility information outside of Australia

We may disclose your credit information and credit eligibility information to our related bodies corporate, which are based overseas which are registered and governed by laws outside the Australian jurisdiction. These related bodies corporate to which your credit information and credit eligibility information may be transferred, may be located throughout the world (including but not limited to New Zealand).


6. How you access or correct your credit related information

Accessing your credit related information

To access the credit related information we hold about you, please send a written request to the Privacy Officer. We will attempt to grant you access to the credit related information within 30 days of a request but in some circumstances it may take longer. There is no charge associated with making an access request.

Under the Act we may refuse to give access to the credit related information where for example giving access would disclose commercially sensitive information or information relating to existing or anticipated legal proceedings. If we refuse to provide you with access to credit related information held about you by us, then we will provide written reasons for the refusal and advise you of available avenues of redress.

Correcting your credit related information

If you believe that any credit related information held by us about you is inaccurate, out of date, incomplete, irrelevant or misleading, please request its correction free of charge by contacting our Privacy Officer. We will attempt to resolve correction requests within 30 days of your making a request but in some circumstances it may take longer. If we need more time to resolve your request we will notify you as to the delay, the reasons for it and seek your written agreement to a longer period.

If your request for correction is successful, we will provide written notice of the correction to you, and where practicable and not prohibited by law, to certain other people we provided the pre-correction information (other than identification information) to, such as relevant credit reporting bodies and to any other third party as required under the Act. If we refuse your request for correction, we will provide written reasons for the refusal and advise you of available avenues of redress.

You have the right under the Act and the Code to obtain your credit related information from a credit reporting body free of charge if the access request relates to a decision to correct information about you. That right may be exercised by contacting the relevant credit reporting body.


7. How you complain about a breach of the Act

If you believe an act or practice we have engaged in has breached the Act or the Code, you can lodge a complaint free of charge by contacting our Privacy Officer. We will endeavour to contact you to confirm receipt within 7 days of us having received your complaint. We will try to resolve the complaint within 30 days of receiving the complaint. If we need more time to resolve your complaint we will notify you as to the delay, the reasons for it and seek your written agreement to a longer period. Depending on the nature of the complaint, it may be necessary for us to consult with third parties, including credit reporting bodies or other credit providers, in order to investigate and resolve your complaint.

If you are unhappy with our resolution of your complaint or with the way we have handled your complaint, you may refer the matter to the Office of the Australian Information Commissioner (see http://www.oaic.gov.au for further details).


8. How to contact us

If you have any questions about this Credit Reporting Policy or our handling of your credit related information please contact our Privacy Officer by email addressed to the Privacy Officer at solutions@adxdepot.com.au, or alternatively you can send your request by post addressed to: The Privacy Officer, 844 South Road, Edwardstown SA 5039.

This Credit Reporting Policy was last updated on 20 December 2017